Post
implementations notes and lessons learned should outline the overall results
from implementation, target versus actual analysis, organizational decisions
or others that may have impacted the deliverables in a negative way, cross-functional
user-level validations, acceptance training and team effectiveness.
Reasons for following a process impact implementation of cost-effective solutions,
higher quality deliverables and customer satisfaction. It is very important
to stress to the customer the effectiveness of following a process, as this
helps ensuring alignment and even leverage across project deliverables and continuous
improvement in approach and technologies used.
